Last updated 11 November 2026

Refund Policy

A pass opens a school's whole interview package at once, so here is how refunds work.

• If something doesn't work, you get a refund. If a page, your guidance or practice don't work as described and we can't fix it, email us within 14 days of paying and we'll refund you in full.
• Changed your mind early? If you email us within 7 days of paying and haven't used the pass to get guidance from your application or to practice beyond the free questions, we'll refund you.
• Otherwise passes aren't refunded, except where the law requires.

To ask for a refund, email contact@prepmyround.com from the address you signed in with. Refunds go back to your original payment method through Stripe, usually within 5-10 business days.